I am happy to answer any questions you may have to help you find the perfect item. Please be aware that while I do work to ensure all items are securely made, some items may contain potential choking hazards including buttons, accessories, and tassels. Infants and children should wear items under adult supervision.
Please make sure your shipping address is correct. Customers will be responsible for any additional shipping costs involving incorrect addresses.
Ann’Re Handmade ships Monday – Friday. Orders are not shipped on the weekends or holidays. Once a payment is received, stock orders are shipped within 1-2 business days. All items are nicely and carefully wrapped, and include care instructions. Orders are shipped USPS First-Class with tracking from Indiana, USA and should arrive in approximately 3-5 days. I will notify you once the package is shipped with the tracking number. Once the package is delivered to USPS I am not responsible for any packages that are damaged, lost, or stolen. Should something like this occur, I will be happy to provide necessary information to your local USPS for resolution.
For international orders I use USPS First Class International Shipping. There is no set time when international order will arrive (usually 10-14 business days) and these orders CAN NOT be tracked at this time. In the event of duty and/or taxes on shipping overseas, the buyer is responsible for these fees.
Insurance is always recommended. If you would like insurance, please contact me for a quote before paying for your order.
Please know that my customers are the greatest and I sincerely want everyone to be happy with their purchase. In the event something is not right, I want to work with you to make it right so please contact me immediately. If an item was damaged during shipping, this is the responsibility of the USPS, but I will help provide any information to help. Returns will be accepted with a return authorization from me up to 7 days after you receive it as long as the item/items has not been worn, used, or show any other kind of damage. All shipping costs for returns are the customer’s responsibility. Item(s) must be returned to get refund. I will refund the purchase price of a returned item less the original shipping costs if the above requirements are met. The refund will be processed via Etsy within 3 working days of my receipt of the returned item. All sales on custom items are a final.
Because each item is unique and most are one of a kind, I cannot accommodate exchanges at this time. Please note that sized items include measurements in the descriptions. If you are not sure if something will fit, please contact me and I am happy to help you with any additional measurements.
I would be happy to answer any questions you have or give you more information about any products listed. All items come from a smoke free home with well loved pets.